Disruption provides the prevailing context for organisations seeking to remain relevant in 2020 and beyond. Unprecedented changes to business models and industries brings uncertainty, but it also brings enormous opportunity for those organisations ready and able to create and embrace change. Whilst technology has been the fundamental context for disruption, it is those organisations who can align, engage and activate their people around big and regular change who will be the disruptors.

The strategic spotlight in business has turned squarely back to the customer. Organisations recognise that developing a brand and services that reflect and adapt to the unique needs of their various customer segments is critical for success, and survival. Delivering the brand promise is where iconic organisations set themselves apart; developing aligned, engaged and capable teams who bring the customer experience to life.

If the only constant is change, then the ability to develop highly agile organisations, teams and individuals becomes critical to organisational success. The term ‘Agile’ has many applications; An employee mindset and skillset that enables continuous personal change and growth, a way to execute projects, an operating model that enables operational excellence and breakthrough innovation to occur simultaneously. We believe all of these characteristics will typify those organisations who lead the markets and communities of the future.